Shipping Policy
Thank you for choosing Galubo. We are committed to providing a reliable and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, the regions we currently serve, our estimated delivery timeframes, and other important shipping information.
Please read the following policy carefully before placing your order.
Order Processing
All orders are processed after payment has been successfully confirmed.
Processing time is typically 1–3 business days.
Orders are processed from Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, holidays, or promotional events, processing may take longer. We appreciate your patience and understanding.
Once your order has been prepared for shipment, you will receive a confirmation email with tracking information.
Please note that processing time is separate from the estimated shipping time.
Shipping Regions
North America
Orders shipped to North America are handled by trusted carriers such as USPS, UPS, and FedEx, as well as other reliable regional delivery partners, depending on the destination.
Estimated Delivery Time: 7–12 business days after shipment.
Tracking information is generally available shortly after your order is dispatched, allowing you to monitor your delivery's progress.
Europe
Orders destined for European countries are delivered through dependable logistics providers, including DHL, DPD, GLS, and local postal services.
Estimated Delivery Time: 8–15 business days after shipment.
Delivery times may vary slightly depending on the destination country, customs procedures, and local delivery conditions.
Asia
For customers throughout Asia, we work with experienced logistics providers such as DHL, EMS, SF Express, and other trusted regional shipping partners.
Estimated Delivery Time: 6–12 business days after shipment.
Our goal is to ensure that every order is transported efficiently and that reliable tracking is maintained throughout the shipping process whenever possible.
Oceania
Orders shipped to Australia, New Zealand, and other destinations within Oceania are delivered by carriers including Australia Post, NZ Post, DHL, and qualified local delivery partners.
Estimated Delivery Time: 8–15 business days after shipment.
Delivery schedules may vary slightly depending on the destination and local transportation networks.
Order Tracking
After your order has shipped, a shipping confirmation email will be sent to the address provided at checkout.
When tracking is available, you can use the tracking number to check the latest delivery status. Please allow a short period for tracking information to become active after shipment.
Delivery Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully verify your:
- Full name
- Shipping address
- Postal code
- Phone number
- Email address
Incorrect or incomplete information may delay delivery or affect successful order fulfillment.
Although we strive to deliver every order within the estimated timeframe, actual delivery dates may occasionally be influenced by factors beyond our control, including customs inspections, severe weather, transportation disruptions, public holidays, or other unforeseen logistical circumstances.
Delivery Attempts
Depending on the carrier and destination, multiple delivery attempts may be made if the recipient is unavailable.
If additional information is required to complete delivery, the shipping carrier may contact you directly or update the shipment status through the tracking information provided.
We recommend checking your tracking details regularly after your order has been dispatched to stay informed of your shipment's progress.
Shipping Updates
If there is an unexpected delay affecting your shipment, our customer service team will do its best to assist you by reviewing the shipment status and providing updates as often as possible.
Customer satisfaction remains one of our highest priorities, and we are committed to helping resolve shipping-related inquiries promptly.
Contact Us
If you have any questions regarding your shipment, delivery status, or this Shipping Policy, please feel free to contact our customer support team.
Email: galuboofficial@hotmail.com
Our support team is available during regular business hours and will respond to your inquiry as quickly as possible. We sincerely appreciate your patience, your trust, and your continued support of Galubo.