Return Policy
At Galubo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within the period specified below. Please review our return policy carefully before submitting your request.
Return Period
Returns are accepted within 14 days of the date you receive your order.
Requests submitted after the 14-day return period may not be eligible for approval.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
- The item is unused and in its original condition.
- All original tags, labels, and packaging are included.
- The product is clean and free from signs of wear, damage, or alteration.
- Proof of purchase, such as your order confirmation or receipt, is provided.
Returns that do not meet these requirements may be declined.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Used products.
- Customized or personalized items.
- Products with missing parts or accessories not caused by our error.
Return Process
To request a return, please get in touch with our customer support team within the 14-day return period.
Please include the following information:
- Order number.
- Full name.
- The item(s) you wish to return.
- Reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Our team will review your request and provide further instructions after your return has been approved.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please get in touch with us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and any visible problems.
We will review your request promptly and work to provide an appropriate solution.
Inspection
All returned items are inspected upon receipt to confirm they meet the return requirements outlined in this policy.
Once the inspection is complete, you will be notified of the result.
Refunds
After your return has been approved and processed, the refund will be issued to your original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on your payment provider.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, you may return the eligible item in accordance with this policy and place a new order separately.
Contact Us
If you have any questions regarding this Return Policy or need assistance with a return request, please get in touch with us:
Email: galuboofficial@hotmail.com
Our customer support team will be happy to assist you during our regular business hours.